Returns, Refunds & Exchanges Policy

Last updated: 4 August 2026

This Policy applies to purchases made from Trishtara Kashi through trishtarakashi.com, its subdomains and other official Trishtara Kashi sales channels.

Our objective is to resolve genuine product concerns fairly while protecting both the customer and Trishtara Kashi from avoidable loss, misuse and unnecessary shipping costs.

Nothing in this Policy restricts any consumer right or remedy that cannot lawfully be excluded.

1. Change-of-Mind Returns and Exchanges

Trishtara Kashi does not accept returns, exchanges or refunds merely because:

  • the customer changed her mind;

  • the saree is no longer required;

  • the customer’s occasion or preference changed;

  • the customer selected an unsuitable colour, design, fabric or price range;

  • the product does not match the customer’s personal expectation but corresponds with the information provided before purchase; or

  • the customer refuses to accept a correctly supplied order.

Customers are requested to review the product description, photographs, videos, dimensions, colour information and applicable policies before completing a purchase.

Additional photographs, natural-light videos and video-shopping assistance may be requested before purchase wherever operationally available.

2. Eligible Product Issues

A claim may be considered where:

  • a materially defective product was delivered;

  • the product suffered material transit damage;

  • an incorrect product was delivered;

  • a confirmed part of the order is missing; or

  • the product is materially different from the description or specifications expressly confirmed by Trishtara Kashi.

Minor personal dissatisfaction, ordinary textile characteristics, minor colour variation or a matter already disclosed before purchase will not ordinarily qualify.

Every claim is subject to reasonable verification and, where necessary, physical inspection.

3. Reporting Period

Visible transit damage, an incorrect product, missing contents or another issue identifiable during initial inspection should be reported within 48 hours of delivery.

A defect that could not reasonably have been identified during initial inspection should be reported promptly after discovery.

A delayed report may be difficult to verify, but applicable consumer rights will not be rejected merely because of this timeline where the law requires otherwise.

4. Evidence Required

The customer should provide:

  • name and order number;

  • delivery date;

  • product name or SKU;

  • clear photographs of the product and reported issue;

  • photographs of the packaging where transit damage is claimed;

  • a written explanation of the concern; and

  • an unboxing video, where available.

For wrong-product delivery, visible transit damage, missing contents or visible defects, customers are strongly requested to record a continuous unboxing video beginning before the parcel is opened.

Absence of an unboxing video will not automatically reject a genuine claim where sufficient alternative evidence is available. However, a claim may be declined where the reported issue cannot be reliably verified.

5. Submitting a Claim

Claims must be submitted through:

Email: care@trishtarakashi.com
WhatsApp / Customer Care: +91 73988 28167

The product must not be returned until Trishtara Kashi has reviewed the claim and issued written return approval and instructions.

6. Claim Verification

Trishtara Kashi may reasonably:

  • request additional photographs, videos or information;

  • compare the product with order and dispatch records;

  • conduct verification through a video call;

  • consult the supplier, artisan or courier;

  • request a courier investigation; or

  • require the product to be returned for physical inspection.

A claim is not considered finally approved merely because photographs or a message have been submitted.

We aim to acknowledge complaints within 48 hours and resolve them as promptly as reasonably possible.

7. Fair Resolution

Once a claim is verified, Trishtara Kashi will offer an appropriate resolution based on:

  • the nature and seriousness of the issue;

  • whether the issue can reasonably be rectified;

  • availability of the same product;

  • availability of a suitable alternative;

  • the customer’s preference, where reasonably possible; and

  • applicable law.

The resolution may include:

  1. rectification of the issue;

  2. replacement with the same product;

  3. replacement with another product accepted by the customer;

  4. a mutually agreed partial refund for a minor issue that does not materially affect use of the product;

  5. store credit voluntarily accepted by the customer; or

  6. a refund where replacement or another appropriate resolution is unavailable or unsuitable.

A full refund will not automatically apply to every complaint. The remedy will be proportionate to the verified issue.

Store credit will not be imposed where the customer is legally entitled to another remedy.

8. Return Shipping

No product should be returned without written approval.

Returns sent with courier, freight or other charges payable by Trishtara Kashi at delivery will not be accepted unless specifically authorised in writing.

For a verified eligible claim attributable to Trishtara Kashi, we may:

  • arrange a return pickup; or

  • authorise the customer to send the product through a reliable, trackable courier.

Where the customer is authorised to arrange shipping, Trishtara Kashi will reimburse the actual reasonable standard courier charge, subject to:

  • prior written approval;

  • submission of a valid courier receipt; and

  • compliance with the return instructions.

Express, priority, premium or unusually expensive courier charges will not be reimbursed unless specifically approved beforehand.

If inspection establishes that:

  • the product has no eligible defect;

  • the issue resulted from customer handling, alteration or misuse;

  • the returned item is incomplete;

  • the claim was materially inaccurate; or

  • the return was otherwise not eligible,

the customer will bear the return courier cost and the cost of sending the product back to the customer.

9. Condition of Returned Products

Except where the reported defect itself prevents compliance, the product should be:

  • unused and unworn;

  • unwashed and not dry-cleaned;

  • not ironed, cut, altered or stitched;

  • free from stains, perfume, makeup, odour or customer-caused damage;

  • returned with available tags, labels and original packaging; and

  • complete with the blouse piece, accessories and supplied components.

A claim may be rejected if the product has been used, altered, damaged after delivery, returned incomplete or handled in a manner unrelated to the reported issue.

This does not affect a genuine claim involving a pre-existing defect.

10. Textile Characteristics and Colour

A saree may display characteristics associated with its fabric and production method.

Where a product is specifically described as handloom, handwoven or artisan-produced, minor yarn slubs, thread knots, weave variations or motif-alignment differences may be part of its individual character and will not ordinarily be considered defects.

Trishtara Kashi will not treat a saree as handloom, pure silk, certified, tested or otherwise authenticated unless that claim is specifically stated for that product.

Colours may appear slightly different because of photography, lighting, screen calibration, device settings and brightness.

Minor colour variation alone will not ordinarily qualify for return or refund.

A claim will nevertheless be considered where the received product is materially different from the colour, design or specifications expressly represented by Trishtara Kashi.

Customers concerned about exact colour should request natural-light verification before purchase.

11. Replacement

Where the same product is available, Trishtara Kashi may provide a replacement after the returned product passes inspection.

The standard shipping cost of one approved replacement will be borne by Trishtara Kashi.

If the same product is unavailable, another suitable product may be offered. No substitute will be dispatched without customer approval.

A replacement request cannot be converted into repeated exchanges merely because the customer later changes her preference.

12. Refund Amount

Where a full refund is approved because of a verified issue attributable to Trishtara Kashi, the refund will ordinarily include:

  • the amount actually paid for the affected product; and

  • the standard original shipping charge attributable to that product or order, where applicable.

Where an order contained multiple products and the remaining products were correctly supplied, only the amount and shipping reasonably attributable to the affected product will be considered.

The following will ordinarily remain non-refundable unless applicable law requires otherwise:

  • optional express or priority-delivery charges above standard shipping;

  • customs duties, import taxes or brokerage paid to third parties;

  • properly completed stitching, fall-pico, tassel, alteration or other service charges;

  • optional services already correctly performed; and

  • customer-incurred costs that were not approved in advance.

No unnecessary payment-gateway deduction will be made from a refund legally due to the customer.

For a minor verified issue that does not materially affect the product’s usability or overall appearance, a mutually agreed partial refund or rectification may be offered instead of a full return.

13. Refund Timeline and Method

Approved refunds will ordinarily be initiated within 7 business days after:

  • the returned product has been received, where return is required;

  • inspection has been completed; and

  • the claim has received final approval.

Online payments will ordinarily be refunded to the original payment method.

Payments made through bank transfer or UPI may be refunded to a verified account or UPI ID belonging to the original payer.

Cash on Delivery is not available for Trishtara Kashi orders.

Banks, card issuers, UPI providers and payment gateways may require additional time to reflect the refund after it has been initiated.

14. Customised and Altered Products

Once work begins on:

  • blouse stitching;

  • fall-pico;

  • tassels;

  • alteration;

  • customer-specific customisation; or

  • made-to-order production,

the order cannot ordinarily be cancelled, returned or exchanged.

Completed service and customisation charges are ordinarily non-refundable.

This restriction does not exclude a genuine claim involving:

  • an incorrect product;

  • material transit damage;

  • a genuine pre-existing defect;

  • materially incorrect customisation by Trishtara Kashi; or

  • material difference from the expressly agreed specifications.

15. Cancellation

Cancellation requests are governed by the separate Cancellation Policy.

A request may be considered only before dispatch and before customisation or made-to-order work begins, whichever occurs first.

Cancellation is not guaranteed and depends on the processing status of the order.

Orders cannot be cancelled after dispatch.

16. International Orders

International orders are not eligible for change-of-mind returns or exchanges.

Genuine claims involving an incorrect product, material transit damage, missing confirmed contents, material defect or material difference from the description will be reviewed under this Policy.

International products must not be returned without written approval.

The customer may initially be required to arrange trackable return shipping according to written instructions. Where the claim is verified as attributable to Trishtara Kashi, reasonable standard return-shipping cost may be reimbursed up to the amount approved in advance.

Customs duties, import taxes, brokerage and destination-country charges paid to authorities or third parties are outside our control and may not be refundable by Trishtara Kashi.

17. Misuse and Fraudulent Claims

Trishtara Kashi may reject claims involving:

  • altered or misleading evidence;

  • product substitution;

  • intentional damage;

  • false statements;

  • repeated misuse of the claims process; or

  • unauthorised returns.

This provision will not be used to reject a genuine concern merely because one particular form of evidence is unavailable.

18. Consumer Rights

Nothing in this Policy excludes, restricts or overrides any consumer right or remedy that cannot lawfully be excluded.

Where this Policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

19. Contact and Grievance Redressal

Business: Trishtara Kashi, a sole proprietorship of Yogendra Gujrati
Grievance Officer: Yogendra Gujrati
Email: care@trishtarakashi.com
Phone / WhatsApp: +91 73988 28167

Business Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala
Doodh Vinayak, Varanasi
Uttar Pradesh – 221001
India

When contacting us, please provide your name, order number, contact details and a clear description of the concern.

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