Cancellation Policy

Last updated: 4 August 2026

This Cancellation Policy explains when an order placed with Trishtara Kashi may be cancelled and how an approved cancellation refund will be processed.

This Policy applies, wherever relevant, to orders placed through:

trishtarakashi.com;
WhatsApp;
Instagram or Facebook;
Email or telephone;
Personal video-shopping sessions;
Approved direct bank-transfer arrangements;
Separately approved international payment arrangements; and
Other official Trishtara Kashi sales channels.

This Policy should be read together with our Terms & Conditions, Shipping & Delivery Policy, Returns, Refunds & Exchanges Policy and Payment & Order Confirmation Policy.

1. Business Information

Business/Brand Name: Trishtara Kashi
Proprietor: Yogendra Gujrati
Business Constitution: Sole Proprietorship
GSTIN: 09AKRPG0702A2ZN
Website: trishtarakashi.com
Email: care@trishtarakashi.com
Customer Care and WhatsApp: +91 73988 28167

Business Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India

2. Cancellation Request Is Not Automatic

A cancellation request is not automatically approved merely because it has been submitted.

An order will be treated as cancelled only after Trishtara Kashi confirms the cancellation in writing through an official communication channel.

Whether a request can be approved will depend on the status of:

payment verification;
stock reservation or procurement;
packing and dispatch;
courier booking;
fall-pico, tassel, blouse-stitching or alteration work;
special sourcing or customer-specific procurement;
made-to-order production; and
other customer-approved services.

3. How to Request Cancellation

A cancellation request should be sent promptly through:

Email: care@trishtarakashi.com
WhatsApp / Customer Care: +91 73988 28167

Please provide:

customer name;
order number;
registered phone number or email address;
product name or SKU;
reason for cancellation; and
payment reference, where applicable.

Requests sent through unofficial accounts, public comments or unauthorised numbers may not be treated as valid cancellation requests.

4. Ready-Stock Orders Before Dispatch

A standard ready-stock order will ordinarily be considered for cancellation where:

the request is received before dispatch;
the parcel has not been handed over to the courier;
no fall-pico, tassel, stitching, alteration or customer-specific work has begun;
no special sourcing or customer-specific procurement has begun; and
Trishtara Kashi confirms cancellation in writing.

Where such cancellation is approved, the amount eligible for refund will ordinarily be processed without a fixed cancellation fee.

5. No Fixed Cancellation Fee

Trishtara Kashi does not impose an arbitrary or fixed cancellation charge on an approved cancellation.

However, where the customer has specifically requested and approved a service, special sourcing, urgent shipping arrangement or customer-specific work that has already been completed or irreversibly incurred before the cancellation request, the value of that completed work or actual non-recoverable third-party cost may remain non-refundable, subject to applicable law.

Any such amount will be limited to the actual relevant cost or completed service value and will not be treated as a penalty.

6. Fall-Pico, Tassels, Stitching and Alterations

Once fall-pico, tassel work, blouse stitching, alteration or another customer-specific service has begun:

change-of-mind cancellation will not ordinarily be accepted;
completed or commenced service charges may remain non-refundable;
the product may no longer be eligible for a normal change-of-mind return or exchange; and
the order may continue to be processed for dispatch.

This restriction does not remove a genuine claim involving an incorrect product, material transit damage, a pre-existing material defect, materially incorrect customisation by Trishtara Kashi or a product materially different from what was expressly agreed.

7. Special Sourcing and Customer-Specific Procurement

Where a product has been specially sourced, reserved, procured or held specifically for a customer, cancellation will depend on whether the sourcing or procurement can reasonably be reversed without loss.

If the supplier, artisan or other source has not yet been committed and no irreversible cost has been incurred, Trishtara Kashi may approve cancellation.

If an irreversible commitment or customer-approved cost has already been incurred, cancellation may be declined or the actual non-recoverable amount may remain non-refundable, subject to applicable law.

8. Made-to-Order Products

A made-to-order product is created or procured according to customer-approved specifications and may involve dedicated artisan time, material allocation, loom planning or other production commitments.

Once made-to-order work has begun, change-of-mind cancellation will not ordinarily be accepted.

Before work begins, any cancellation request will be reviewed according to the written terms confirmed for that order and any actual non-recoverable customer-approved cost already incurred.

This section does not exclude a genuine claim involving a material defect, incorrect product or material departure from the agreed specifications.

9. Cancellation After Dispatch

Once an order has been dispatched, it cannot ordinarily be cancelled.

After dispatch:

courier interception may not be possible;
refusal of delivery will not be treated as an approved cancellation;
return-to-origin charges may arise;
the customer may remain responsible for re-shipping or return-related costs where legally permissible; and
any genuine product issue will be reviewed under the Returns, Refunds & Exchanges Policy rather than as a normal cancellation.

A customer should not refuse delivery merely because of a change of mind.

10. Refusal or Failure to Accept Delivery

Refusing a prepaid shipment or failing to accept delivery does not automatically cancel the order.

Where delivery is refused or repeatedly unsuccessful without an eligible reason:

the parcel may be returned to Trishtara Kashi;
return-to-origin charges may arise;
the product will be inspected after receipt;
any refund consideration will remain subject to this Policy and the Returns, Refunds & Exchanges Policy; and
actual courier, customer-specific service or re-shipping costs may be considered where legally permissible.

A refused or undelivered parcel will not be treated as an approved return until it has been received and inspected by Trishtara Kashi.

11. Address or Order Changes

A request to change the delivery address, product, colour, service or other order detail may be considered only before dispatch and before customer-specific work begins.

Any modification is subject to:

product availability;
price difference;
delivery impact;
additional customer-approved service cost, where applicable; and
written confirmation from Trishtara Kashi.

A modification is effective only after it has been confirmed in writing and any additional payment has been received.

12. Cancellation by Trishtara Kashi

Trishtara Kashi may cancel an order for reasonable grounds, including:

product unavailability;
failure of stock verification;
material pricing or product-information error;
payment failure or inability to verify payment;
suspected fraud, misuse or unauthorised payment;
incorrect or incomplete customer information;
delivery location being outside available service coverage;
supplier, artisan or production inability;
force-majeure or operational circumstances that make fulfilment impracticable; or
a legal or regulatory requirement.

Where Trishtara Kashi cancels an order before fulfilment and the customer is not responsible for the cancellation, the amount received for the unfulfilled product and any unprovided standard service will be refunded in full.

No cancellation charge will be imposed on the customer in such a case.

13. Incorrect Price or Product Information

We make reasonable efforts to maintain accurate prices and product information. However, a genuine typographical, technical or human error may occasionally occur.

Where an order is affected by a material pricing or product-information error, Trishtara Kashi may:

contact the customer and request approval to proceed on the corrected terms; or
cancel the affected order and refund the amount received.

The customer will not be required to proceed at a corrected price without her approval.

14. Payment Failure or Unverified Payment

An order may remain pending or be cancelled where payment:

fails;
remains pending or under review;
cannot be verified in Trishtara Kashi’s account;
is reversed or charged back;
is made for an incorrect amount; or
appears unauthorised or fraudulent.

A payment screenshot alone is not conclusive proof that payment has been received.

Cash on Delivery is not available for Trishtara Kashi orders.

15. Refund Amount for an Approved Cancellation

For an approved cancellation of a standard ready-stock order before dispatch and before any customer-specific work begins, the refund will ordinarily include the amount actually received for the cancelled product.

The following may remain non-refundable only where actually incurred, specifically relevant and legally permissible:

completed or commenced customer-approved customisation or service work;
customer-approved special sourcing or procurement cost that cannot reasonably be recovered;
customer-approved express or special shipping cost already irreversibly incurred; and
other actual third-party cost specifically disclosed and accepted before it was incurred.

No arbitrary penalty or fixed cancellation fee will be deducted.

If Trishtara Kashi cancels an order for a reason not attributable to the customer, the amount received for the unfulfilled product and unprovided standard services will be refunded in full.

16. Refund Method and Timeline

An approved cancellation refund will ordinarily be initiated within 7 business days after the cancellation has been confirmed and any required payment verification has been completed.

Online payments will ordinarily be refunded to the original payment method.

Payments made through bank transfer or UPI may be refunded to a verified account or UPI ID belonging to the original payer.

After Trishtara Kashi initiates the refund, the bank, card issuer, UPI provider or payment gateway may require additional time to reflect the amount.

Trishtara Kashi does not control third-party banking or payment-settlement timelines.

17. International Orders

International orders are handled individually and may involve separately confirmed shipping, payment, customs and documentation arrangements.

Cancellation will depend on whether:

international shipping has been booked;
export or courier documentation has been prepared;
currency-conversion or payment costs have been irreversibly incurred;
special sourcing or customer-specific work has begun;
customs-related processing has started; or
the shipment has been dispatched.

Once an international order has been dispatched, it cannot ordinarily be cancelled.

Any actual, irreversible and customer-approved international shipping, documentation, banking, sourcing or service cost may remain non-refundable where legally permissible.

Where Trishtara Kashi cancels an international order for a reason not attributable to the customer, the amount received for the unfulfilled product and unprovided services will be refunded, subject only to third-party amounts that have already been returned directly to the customer or cannot lawfully be refunded by Trishtara Kashi.

18. Duplicate Orders or Payments

If a customer accidentally places or pays for the same order more than once, she should contact Trishtara Kashi promptly.

After verification, an unintended duplicate order may be cancelled if it has not been dispatched and no customer-specific work has begun.

A verified duplicate payment will ordinarily be refunded to the original payment source or another verified method where necessary.

19. Fraudulent or Misleading Requests

Trishtara Kashi may reject a cancellation or refund request involving:

false or misleading information;
altered payment evidence;
unauthorised payment use;
deliberate refusal of a correctly supplied order followed by a false claim; or
other misuse of the cancellation process.

This section will not be used to reject a genuine request merely because one particular form of evidence is unavailable where the matter can otherwise be reasonably verified.

20. Consumer Rights

Nothing in this Policy excludes, restricts or overrides any consumer right or remedy that cannot lawfully be excluded.

Where this Policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

21. Contact and Grievance Redressal

Business: Trishtara Kashi, a sole proprietorship of Yogendra Gujrati
Grievance Officer: Yogendra Gujrati
Email: care@trishtarakashi.com
Phone / WhatsApp: +91 73988 28167

Business Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala
Doodh Vinayak, Varanasi
Uttar Pradesh – 221001
India

When contacting us, please provide your name, order number, contact details and a clear description of the concern.

22. Changes to This Policy

Trishtara Kashi may update this Policy to reflect changes in business operations, order-processing methods, shipping arrangements, payment procedures, customer services, website functionality or applicable law.

The latest version will be displayed on the website with its updated date.