Payment & Order Confirmation Policy

Last updated: 4 August 2026

This Payment & Order Confirmation Policy explains the payment methods, payment-verification process, stock-reservation rules and order-confirmation procedure followed by Trishtara Kashi.

This Policy applies, wherever relevant, to orders and payments made through:

trishtarakashi.com;
WhatsApp;
Instagram or Facebook;
Email or telephone;
Personal video-shopping sessions;
Approved direct bank-transfer arrangements;
Separately approved international payment arrangements; and
Other official Trishtara Kashi sales channels.

This Policy should be read together with our Terms & Conditions, Privacy Policy, Shipping & Delivery Policy, Cancellation Policy and Returns, Refunds & Exchanges Policy.

1. Business Information

Business/Brand Name: Trishtara Kashi
Proprietor: Yogendra Gujrati
Business Constitution: Sole Proprietorship
GSTIN: 09AKRPG0702A2ZN
Website: trishtarakashi.com
Email: care@trishtarakashi.com
Customer Care and WhatsApp: +91 73988 28167

Business Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India

2. Accepted Payment Methods

Depending on the customer’s location, transaction value and the payment facilities currently enabled, available payment methods may include:

UPI;
debit cards;
credit cards;
net banking;
supported digital wallets;
other online payment methods displayed at checkout;
direct bank transfer where specifically approved by Trishtara Kashi; and
separately approved international payment links or bank-transfer instructions.

Customers should use only a payment method displayed at checkout or expressly confirmed through an official Trishtara Kashi communication channel.

Cash on Delivery is not available.

The availability of a payment method may change because of payment-gateway configuration, banking restrictions, technical availability, transaction value, customer location or operational requirements.

3. Website Checkout and Customer Account

Depending on the checkout settings currently enabled, a customer may be permitted to place an order as a guest or may be required to create or use a customer account.

Where an account is created, the customer is responsible for:

providing accurate account information;
maintaining the confidentiality of login credentials;
keeping the registered email address and phone number active;
protecting access to the device used for payment; and
promptly reporting suspected unauthorised account use.

Orders placed through WhatsApp, personal video shopping or another approved direct channel may be handled separately from standard website checkout, subject to identity, stock and payment verification.

4. Prices, GST and Additional Charges

Unless otherwise expressly stated, prices displayed or quoted by Trishtara Kashi are:

in Indian Rupees for domestic orders; and
inclusive of applicable GST.

The total amount payable will be displayed at checkout or confirmed in writing before payment.

Complimentary standard shipping is presently offered for eligible deliveries within India.

International shipping, express delivery, special handling, customs duties, import taxes, fall-pico, tassels, stitching, alteration or another separately requested service may involve additional charges.

Any additional charge payable to Trishtara Kashi will be displayed or communicated before the customer confirms payment.

5. Pricing or Product-Information Errors

Trishtara Kashi makes reasonable efforts to maintain accurate prices and product information. However, an error may occasionally arise because of a typographical, technical, configuration, data-entry, data-import, currency-conversion or human error.

Where a material pricing or product-information error is identified before final order acceptance, Trishtara Kashi may:

inform the customer and request approval to proceed on the corrected terms; or
cancel the affected order and refund the amount received.

The customer will not be required to proceed at a corrected price or on corrected terms without the customer’s approval.

6. Product Availability

Some products may be limited in quantity, available as a single piece, held temporarily with a supplier, artisan or weaver, subject to final physical verification, or offered through more than one official Trishtara Kashi sales channel.

Website availability is updated with reasonable care but may not immediately reflect a simultaneous sale, stock movement or supplier-side change.

Final order acceptance remains subject to availability verification.

7. Stock Reservation

Adding a product to a shopping cart, account, enquiry conversation, WhatsApp shortlist or—where such a feature is available—a wishlist or saved collection does not reserve the product.

A product is ordinarily reserved only after:

full payment, or another expressly agreed payment, has been successfully received;
the payment has been verified;
product availability and price have been reconfirmed; and
Trishtara Kashi has issued written or electronic order confirmation.

An unpaid product is not considered reserved unless Trishtara Kashi expressly agrees to a temporary reservation in writing.

Where the same limited product is requested by multiple customers, priority may be given to the first successfully paid and confirmed order.

8. Payment Does Not Automatically Confirm an Order

Successful submission of payment does not by itself constitute final acceptance of an order.

Final confirmation remains subject to:

payment verification;
product availability;
price and selected-service verification;
customer and delivery information;
delivery serviceability;
reasonable fraud and security review;
product quality check; and
acceptance by Trishtara Kashi.

An automated order number, payment acknowledgement or website email may confirm receipt of the customer’s request or payment status but may not represent final acceptance where verification remains pending.

If Trishtara Kashi cannot accept a prepaid order for a reason not attributable to the customer, the amount received for the unfulfilled product and any unprovided standard service will be refunded in full.

9. Order Confirmation

An order will ordinarily be treated as confirmed only after:

payment has been successfully received or independently verified;
the relevant product has been confirmed as available;
the price and selected services have been verified;
delivery information has been accepted; and
Trishtara Kashi has issued written or electronic confirmation.

Order confirmation may be communicated through email, WhatsApp, the website customer account, an order-status notification or another official Trishtara Kashi channel.

10. Payment Verification

Online payments may require confirmation from the applicable payment gateway, acquiring bank, issuing bank, UPI provider, wallet provider or other payment-service provider.

A payment screenshot, UPI message or customer-side debit notification is not by itself conclusive evidence that funds have been received by Trishtara Kashi.

For reasonable verification, Trishtara Kashi may request:

transaction reference number;
UPI transaction ID;
payment-gateway reference;
bank-transfer reference;
payment date and amount;
name of the person making payment; or
reasonable non-confidential proof of payment.

An order will not be treated as paid until payment is reflected in an authorised merchant, gateway or bank record.

Customers must never provide an OTP, UPI PIN, card PIN, CVV, internet-banking password or similar confidential credential for payment verification.

11. Direct Bank Transfer

Direct bank transfer may be accepted only where Trishtara Kashi has specifically approved it and provided official payment instructions.

Customers should transfer funds only to account or UPI details communicated through an authorised Trishtara Kashi channel.

Before transferring funds, the customer should verify:

the business or authorised payee name;
bank or UPI details;
payment amount;
order reference; and
authenticity of the communication.

A direct-transfer order will remain pending until the amount is successfully credited and verified.

12. International Payments

International orders may not be processed through the standard website checkout and are handled through separately confirmed arrangements.

Where an international order is accepted, the payment arrangement may include a supported international payment link, international card payment, bank transfer or another mutually confirmed method.

The applicable currency, conversion basis, product price, shipping charge, payment fee, bank charge and relevant processing condition will be confirmed before payment.

The customer may be responsible for charges independently applied by the customer’s bank, card issuer, payment provider or currency-conversion service.

Customs duties, import taxes, brokerage fees or destination-country charges are governed by the Shipping & Delivery Policy and the written terms confirmed for the order.

13. Failed Payment

A transaction may fail because of incorrect payment information, insufficient balance, bank decline, UPI timeout, card-security restriction, gateway interruption, network failure, authentication failure, transaction limit or another technical issue.

Where payment fails and no funds are received by Trishtara Kashi:

the order will not be treated as paid;
the product will not ordinarily be reserved; and
the customer may attempt payment again through an available method.

The customer should not repeatedly submit payment without first checking whether the original transaction was debited or completed.

14. Amount Debited but Order Not Confirmed

Where the customer’s account appears to have been debited but the website does not confirm payment, the customer should:

avoid immediately making a duplicate payment;
note the payment reference number;
check the bank, UPI or gateway status;
allow reasonable time for status reconciliation; and
contact Trishtara Kashi if the status remains unclear.

Please provide:

customer name;
order number, where generated;
registered phone number or email address;
amount;
transaction date and time; and
transaction reference.

Trishtara Kashi will review the available merchant-side payment records and may coordinate with the relevant payment provider.

15. Payment Pending or Under Review

A payment may temporarily show as “pending”, “processing” or “under review”.

During this period:

the order may remain unpaid or on hold;
dispatch will not begin;
stock reservation is not guaranteed unless separately confirmed; and
further verification may be required.

The final payment status will depend on confirmation from the applicable bank, gateway, UPI provider or payment institution.

16. Duplicate Payment

Where a customer accidentally pays more than once for the same order, the customer should contact Trishtara Kashi promptly.

After the duplicate transactions have been verified, the duplicate amount will ordinarily be refunded to the original payment source or another appropriately verified method where necessary.

Trishtara Kashi may request both transaction references, relevant bank or gateway records, reasonable identity verification and confirmation that the transactions relate to the same order.

A verified duplicate-payment refund will ordinarily be initiated within 7 business days after verification is complete.

The customer should disclose any chargeback or payment-dispute process already initiated in relation to the same transaction.

17. Underpayment

Where the amount received is less than the confirmed order amount:

the order will remain pending;
the product may not remain reserved;
dispatch will not begin; and
the customer may be asked to pay the balance.

Part payment does not create an obligation to reserve or dispatch a product unless a part-payment arrangement has been expressly approved in writing.

18. Overpayment

Where a customer pays more than the confirmed amount, Trishtara Kashi will review the transaction.

After verification, the excess amount may be:

refunded;
adjusted against another customer-approved charge; or
applied to another order only with the customer’s written approval.

A verified overpayment refund will ordinarily be initiated within 7 business days after verification is complete.

19. Payment by Another Person

Payment may be made by a family member or another authorised person on behalf of the customer.

Where reasonably necessary, Trishtara Kashi may request:

name of the payer;
relationship to the customer;
payment reference;
confirmation that the payment was authorised; and
refund-account verification.

Where a refund becomes payable, it will ordinarily be returned to the original payment method or to an account appropriately verified as belonging to the original payer, subject to applicable law and provider requirements.

20. Payment Security

Customers must never share the following with Trishtara Kashi or any person claiming to represent it:

card PIN;
ATM PIN;
UPI PIN;
card CVV;
one-time password or OTP;
internet-banking password;
customer-account password; or
device-access code.

Trishtara Kashi will not ask a customer to disclose an OTP, UPI PIN, card PIN or online-banking password for receiving payment or processing a refund.

No UPI PIN or OTP is required merely to receive a refund.

Online payments may be processed by independent payment gateways, banks or payment-service providers under their own security systems, terms and privacy practices.

21. Suspicious or Unauthorised Payment Requests

Customers should make payment only through:

the official website checkout;
payment details expressly confirmed through an official Trishtara Kashi contact;
an authorised payment link; or
a verified business bank or UPI instruction.

Customers should not pay an unknown account, use a link sent by an unauthorised person or respond to a payment request inconsistent with the confirmed order.

Suspected impersonation or payment fraud should be reported promptly to:

Email: care@trishtarakashi.com
Phone / WhatsApp: +91 73988 28167

22. Fraud and Security Review

Trishtara Kashi may place an order on hold, request reasonable verification or cancel an order where there is a genuine concern regarding:

unauthorised payment;
identity mismatch;
suspicious transaction pattern;
fraudulent account activity;
use of a stolen payment instrument;
material mismatch between payer and recipient;
high-risk international transaction;
repeated failed payments; or
another reasonable security concern.

Verification will be limited to information reasonably required for the transaction and handled in accordance with the Privacy Policy.

If a prepaid order is cancelled after verification and the customer is not responsible for fraud or misuse, the amount received for the unfulfilled product and unprovided standard service will be refunded.

23. Invoices and Tax Documents

An invoice or tax invoice may be issued according to the order details and applicable law.

The customer is responsible for providing correct:

name;
billing address;
state and PIN code;
email address;
phone number; and
GST details, where legitimately required and accepted before invoicing.

After an invoice has been issued, changes may not be possible where the requested correction is inconsistent with transaction records or applicable tax requirements.

24. Order Modification After Payment

A request to modify an order after payment may be considered only before dispatch and before fall-pico, tassel work, stitching, alteration, special sourcing, customer-specific procurement or made-to-order production has begun.

Modification is subject to:

product availability;
price difference;
additional customer-approved service cost;
delivery impact; and
written confirmation from Trishtara Kashi.

A modification is effective only after it has been confirmed in writing and any additional payment has been received.

25. Cancellation After Payment

A cancellation request will be reviewed in accordance with the Cancellation Policy.

Cancellation is not effective merely because the customer has sent a message. An order will be treated as cancelled only after written confirmation from Trishtara Kashi.

Once an order has been dispatched or customer-specific work has begun, change-of-mind cancellation will not ordinarily be accepted.

No arbitrary fixed cancellation penalty will be deducted. Any amount that remains non-refundable will be limited to an actual, relevant, customer-approved and legally permissible cost or completed service value, as explained in the Cancellation Policy.

26. Refunds

Approved refunds will be governed by the applicable Cancellation Policy and Returns, Refunds & Exchanges Policy.

An approved refund will ordinarily be:

initiated through the original payment method or another appropriately verified method where necessary;
subject to reasonable payment verification;
processed after any required product receipt and inspection; and
initiated within the timeline stated in the applicable policy.

Approved cancellation, return, duplicate-payment or overpayment refunds are ordinarily initiated within 7 business days after the relevant confirmation, verification, return-receipt and inspection requirements have been completed.

After initiation, banks, card issuers, UPI providers, wallets and payment gateways may require additional time to reflect the amount.

Trishtara Kashi does not control third-party payment-settlement timelines.

27. Chargebacks and Payment Disputes

A customer with a payment or order concern should contact Trishtara Kashi and provide a reasonable opportunity to review and resolve the matter.

Where a chargeback or payment dispute is filed, Trishtara Kashi may provide the payment provider with relevant transaction records, including:

order confirmation;
payment records;
customer communications;
product information;
dispatch and delivery evidence;
applicable policy records; and
refund or grievance records.

Nothing in this section prevents a customer from exercising a lawful right to dispute an unauthorised or genuinely unresolved transaction.

28. Order Cancellation by Trishtara Kashi

Trishtara Kashi may cancel an order for reasonable grounds, including:

product unavailability or failed stock verification;
material pricing or product-information error;
payment failure or payment not being received;
suspected fraud or unauthorised payment;
quality-control failure;
materially incorrect or incomplete customer information;
delivery-service limitation;
supplier, artisan or production inability;
legal or regulatory restriction; or
circumstances outside reasonable control that make fulfilment impracticable.

Where Trishtara Kashi cancels a prepaid order for a reason not attributable to the customer, the amount received for the unfulfilled product and any unprovided standard service will be refunded in full.

No cancellation charge will be imposed on the customer in such a case.

29. Communication and Transaction Records

For order security, accounting, legal compliance and dispute resolution, Trishtara Kashi may retain relevant records of:

order details;
payment status and transaction reference;
invoice or tax records;
customer communications;
shipping status;
cancellation, return and refund records; and
grievance handling.

These records will be handled in accordance with the Privacy Policy and applicable retention requirements.

30. Customer Support

For payment or order-confirmation assistance:

Email: care@trishtarakashi.com
Phone / WhatsApp: +91 73988 28167
Support hours: Monday to Sunday, 11:00 AM to 8:00 PM IST

When contacting us, please provide the customer name, order number, registered phone number or email address, payment amount, transaction date and payment reference.

Do not send an OTP, UPI PIN, card PIN, CVV or online-banking password.

31. Grievance Redressal

Grievance Officer: Yogendra Gujrati
Designation: Proprietor and Grievance Officer
Email: care@trishtarakashi.com
Phone / WhatsApp: +91 73988 28167

Postal Address:
K-28/43-K, Govind Ji Nayak Lane
Near Jagdamba Nepali Dharamshala, Doodh Vinayak
Varanasi, Uttar Pradesh – 221001
India

Consumer complaints will ordinarily be acknowledged within 48 hours of receipt.

Trishtara Kashi will seek to resolve a consumer complaint as expeditiously as possible and ordinarily within one month from receipt, subject to the nature of the matter and any customer, bank, payment-provider, courier, supplier or other information reasonably required.

Please preserve any complaint or communication reference provided for tracking and future correspondence.

32. Statutory Consumer Rights

Nothing in this Policy excludes, restricts or overrides any consumer right or remedy that cannot lawfully be excluded.

Where this Policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

33. Changes to This Policy

Trishtara Kashi may revise this Policy to reflect changes in payment methods, payment-gateway arrangements, website functionality, banking procedures, business operations, security requirements or applicable law.

The latest version will be displayed on the website with its updated date.